| AID structure,
22-23 Appraisal
self, xii,
106
team
performance, 76, 114-115
Ask / Tell
Repertoire, 9, 103
Asking and
telling, 5-9
Coaching
agreeing the
approach, 99
bocks, 38-43
books about,
117-118
by asking,
5-9
caveats,
81-85
concluding,
103
context,
97-100
defined, xi
feedback and,
19
getting, 100
instant
payoff, 44-50, 103
myths, 17-20
ongoing, 98,
101-3
relationship,
99
reluctance to
being coached, 57-61
self-assessment
form, 106
structuring
of sessions, 27-31
Confidence, 66-7
Consensus, 73
Controlling, 9,
41, 42
Counselling
books about,
118-9
Cultural
differences, 69-73
Customer
relations skills, 18
Delegate
style, 51, 54-5, 111
Delegation, 38,
41, 54-5, 83
Direct
style, 52, 110
Directness, 73
Empowering, ix,
9, 83, 84
Excite
style, 52, 54-5, 111
Feedback
coaching and,
19
constructive,
21-3, 24
getting,
11-5, 100
giving, 21-5
negative, 24
ongoing, 79
plan, 107
positive, 24
to coach, 103
upward, 87-90
GROW approach,
27-31
coaching
sessions, 30,101
coaching
technique, 30, 103
self-coaching,
57-9
useful
questions, 108-9
|
Guide
style, 52, 54-5, 110 Hierarchy, 2, 73
Iacocca, Lee, xii
Individualism, 73
Individual
styles, 33-7
Kipling, Rudyard,
13
Leadership
books about,
120
coaching
skills and, ix-xi
team 75-9
Learning, books
about, 119
Listening, 12-3
Management
skills, 2
style, ix, xi
Mentoring, 91-95
Motivation, 63-7
coaching
technique, xi, 66, 103
effective,
99-101
exercise,
112-13
Myers-Briggs Type
Indicator, 33-7
Praise, 66-7, 101
Presentation
skills, 64-5
Psychology
books about,
118-9
individual
styles, 33-7
pop, 81-2
Questioning,
effective, xi, 6, 8-9, 11
Report writing,
5-6
Skills
building, 8
coaching,
ix-xi
Skill / Will
matrix, 51-5, 99
applying,
110-11
Socrates, 8
Styles,
individual, 33-7
Team
appraisal
session, 76
basics, 78
coaching
environment, 78-9
cross-functional,
2
leadership,
75-9
performance
appraisal form, 114-15
Time management,
18, 42, 88-9
Training 'on the
job', 3
Trust, 15, 58-9,
61, 99
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